A lot of New Year’s resolutions have to do with making improvements and starting something new. But before we can do that, we have to address the bad habits that may hold us back. In the business world, these bad habits often involve failing to adapt. The phrase “that's the way we've always done it," said this week’s authors, should be banned from your office if it hasn’t already been. As customer service professionals, we need to constantly adapt and pivot if something isn’t working. And that is a hard-won battle. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_CX.
January 05, 2015